Compliments and Complaints

All customer comments should be sent to our Quality Team who will be responsible for the acknowledgement, logging circulation and monitoring of customer comments. The Quality Team can receive comments through “Your Views” leaflet that can be obtained from our main reception and student services or by emailing customercomments@darlington.ac.uk

All customer comments will be acknowledged within 3 working days. The Quality & Learning Resources Manager will review all comments/complaints and decide upon the appropriate actions.

Complaints – The Quality Team will forward complaints to the relevant Curriculum Manager/Business Support Manager. Following an investigation, a draft response will be prepared for approval by the Quality and Learning Resources Manager.

For full details outlining the comments and complaints procedure can be obtained from the Quality Team.