Course Name: Level 3 Infrastructure Technician Apprenticeship

Entry Requirements

For this Apprenticeship you will need GCSEs at grade A*-C, including maths and English or an appropriate level 2 qualification. Mature students will be assessed on individual merit.

You must be employed for a minimum of 30 hours per week in a relevant environment for the duration of the Apprenticeship.

You will be required to attend an interview at the college and we will request a school or college report.

What's Involved

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, they do this using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Achievement is via a final, End Point Assessment completed in the last months of the apprenticeship. It is based on a portfolio containing evidence from real work projects which have been completed during the apprenticeship, a project giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace, an employer reference and a structured interview with an assessor exploring what has been produced in the portfolio and the project as well as looking at how it has been produced.

The training is delivered using a variety of methods, including attendance at college for tuition, online eLearning material, workshops and self-study. Apprentices will receive assessor contact as well as full progress reviews, we encourage all managers and mentors to participate in this progress review.

Towards the end of the apprenticeship the assessor will provide final contact sessions to prepare apprentices for End Point Assessment.

Course modules will run over 8 to 12 week period with day release to ensure the off job content required.

An example of modules:

> CISCO CCNA 1

> MTA Mobility and Device Fundamentals

> MTA Cloud Fundamentals

> MTA Software Development Fundamentals

> ITIL Foundation Level

Note: the module exams associated with the apprenticeship standard programmes will be delivered in the nearest test centre.

The final, End Point Assessment is completed in the last few months of the apprenticeship. It is based on:

> A portfolio – produced towards the end of the apprenticeship, containing evidence from real work projects which have been completed during the apprenticeship, usually towards the end, and which, taken together, cover the totality of the standard, and which is assessed as part of the end point assessment

> A project - giving the apprentice the opportunity to undertake a business-related project over a one-week period away from the day to day workplace

> An employer reference

> A structured interview with an assessor - exploring what has been produced in the portfolio and the project as well as looking at how it has been produced

In addition to the experience gained through meaningful employment the apprentice will develop key business skills which will strengthen their employability within any chosen path.

What's Next

Level 4 Network Engineer

What if I Need Support

Here at the college we have outstanding support. Our support staff are dedicated to providing you with all the help and guidance you may need throughout your college journey.

You might need help and advice on a wide range of issues such as childcare, counselling and additional learning support. For more information on any aspect of student support contact the Course and Information Team, who will direct your call to the appropriate member of the college support team, call: 01325 503030.

Course Information
Qualification Type: Generic code to identify ILR programme aims
Level: Level 3
Awarding Body:
Academic Year: 19/20
Start Date: February 2020

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