Course Name: Level 2 Principles of Customer Service (Distance Learning)

Entry Requirements

Please contact our Distance Learning team in the first instance should you wish to express your interest in this or any of our Distance Learning courses.

Email distancelearning@darlington.ac.uk or telephone the team directly on 01325 503126

All Level 2 Distance Learning courses are funded if you are 19+ years old by 31st August 2018 AND you already hold a full and relevant level 2 qualification (or above).

If you have not already achieved a full level 2 qualification please contact the Distance Learning Team to discuss alternative payment methods.

What's Involved

This course is split into seven manageable units;

- Principles of customer service and delivery

- Understand customers

- Understand employer organisations

- Understand how to communicate with customers

- Understand how to handle customer information

- Understand how to resolve problems and deliver customer service to challenging customers

- Understand how to develop customer relationships

Course modules could be subject to change. You will be made aware of any amendments to the programme prior to enrolment.

Course Assessment Method

Online assessments.

What's Next

Gain a nationally recognised qualification to assist you in your chosen career pathway.

Course Information
Qualification Type: Certificate in Principles of Customer Service (VRQ)
Level: Level 2
Awarding Body: NCFE
Academic Year: 18/19
Start Date: August 2018

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