Level 2 Customer Services Apprenticeship

Entry Requirements

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Visit Apprenticeship Vacancies on our website and/or login into your Apprenticeship account at https://www.gov.uk/apply-apprenticeship

What's Involved

The period of learning, development and continuous assessment is managed by the employer, in collaboration with the college. The programme covers a wide range of the skills, knowledge and behaviours required to be an effective Customer Service Practitioner. This includes: demonstrating interpersonal skills, effective communication and being able to show the appropriate level of knowledge about the organisation and its customers.

More information can be found here:


Course Assessment Method

The end point assessment is synoptic and takes place at the end of the apprentice’s learning and development, after a minimum of 12 month’s on programme learning. The assessment consists of 3 assessment methods. The first of which is the submission of a showcase of work completed, the second is a practical observation of the learner in their workplace and the final method is a Professional discussion to establish the learner`s level of skill knowledge and behaviour prior to awarding them their Apprenticeship.

What's Next


> Various junior office roles

> Customer Service Trainee

> Customer Service Assistant

> Representative

> Agent roles


> Level 3 Diploma in Business

> Level 3 Business Administration Apprenticeship

> Level 3 Customer Service Specialist

What if I Need Support

Here at the college we have outstanding support. Our support staff are dedicated to providing you with all the help and guidance you may need throughout your college journey.

You might need help and advice on a wide range of issues such as childcare, counselling and additional learning support. For more information on any aspect of student support contact the Course and Information Team, who will direct your call to the appropriate member of the college support team, call: 01325 503030.

Course Information
Qualification Type: Generic code to identify ILR programme aims
Level: Level 2
Academic Year: 21/22
Start Date: August 2021

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