Level 3 Business Administration Apprenticeship

Entry Requirements

Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment. Previous qualifications or experience in business or customer service are desirable.

Visit Apprenticeship Vacancies on our website and/or login into your Apprenticeship account at https://www.gov.uk/apply-apprenticeship

What's Involved

This is an 18-month Apprenticeship where applicants will typically have some pre-existing business or customer care knowledge. This apprenticeship will suit a candidate progressing from the Level 2 Customer Service Standard Apprenticeship.

The apprenticeship will suit candidates working in small and large businesses alike; from the public sector, private sector and charitable sector. It may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services.

End Point Assessment can take place after between months 12 & 15 of the programme when apprentices have gathered evidence for a range of knowledge, skills & behaviours, both in college and the workplace.

These are:

Knowledge: Organisation, Value of Skills, Stakeholders, Relevant Regulation, Policies, Business Fundamentals, Processes & External Environmental Factors

Skills: IT, Record & Document Production, Decision-Making, Interpersonal Skills, Communications, Quality, Planning & Organisation & Project Management

Behaviour: Professionalism, Personal Qualities, Managing Performance, Adaptability, Responsibility.

Apprentices will attend college throughout the curriculum year for one day a week, logging their Off The Job Hours. During college holidays, work will be set and apprentices will hold regular meetings with their assessor.

More information can be found here:


Course Assessment Method

There are three End Point Assessments which take place between months 12 & 15: A Multiple Choice Knowledge paper - 50 questions in one hour - 60% Pass, 80 Distinction; A 10-15 minute presentation on a 3-month project carried out during the apprenticeship followed by a 10-15 minute Question & Answer session & a 30-45 minute Portfolio-Based Interview. To achieve a Distinction overall, candidates must achieve a Distinction in each of the three elements.

What's Next

Successful candidates can progress to Level 4 The Project Management Qualification (PMQ), a knowledge-based qualification developed by APM, the chartered body for the project profession and apprenticeship.

A Level 3 Human Resources Support Apprenticeship followed by a Level 5 Human Resources Consultant Partner Apprenticeship is also available.

For those interested in the financial side of business there are a range of Accountancy Standard


Further qualifications:

> Foundation Degree in Business Management

> Level 4 Business Qualification


> Management roles

What if I Need Support

Here at the college we have outstanding support. Our support staff are dedicated to providing you with all the help and guidance you may need throughout your college journey.

You might need help and advice on a wide range of issues such as childcare, counselling and additional learning support. For more information on any aspect of student support contact the Course and Information Team, who will direct your call to the appropriate member of the college support team, call: 01325 503030.

Course Information
Qualification Type: Generic code to identify ILR programme aims
Level: Level 3
Academic Year: 22/23
Start Date: August 2022

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